FAQs

Welcome to the Bestlilly Help Center!
We’re thrilled to have you here! Our goal is to provide you with all the information you need to have a smooth and seamless shopping experience. Below, we’ve compiled answers to some of the most common questions we receive. This will help you understand our processes and shop with confidence. If you can’t find the information you’re looking for, please don’t hesitate to reach out to our friendly support team at support@bestlilly.com. We’re always happy to assist!

1. Shipping & Delivery

How much does shipping cost?
We offer a flat rate of $6.99 for all standard insured shipping within the United States. This cost is applied to every order regardless of the size or weight of the items in your cart, ensuring you know exactly how much you’ll pay for shipping. Your shipping cost is the same no matter how far your order is traveling within the U.S.

Where do you ship to?
At the moment, we exclusively ship to addresses within the United States, including all 50 states, Hawaii, Alaska, and even military APO/FPO/DPO addresses. We are committed to serving customers across the U.S. and ensuring that your order arrives safely, no matter where you are located.

How long will it take to receive my order?
Our delivery timeline is broken down into two phases: processing time and shipping time. Processing typically takes 1–2 business days as we prepare your items for shipping. Once your order is processed and on its way, the shipping time will depend on your location and the carrier. You will receive an estimated delivery time once your order is on its way, and we’ll make sure to keep you updated every step of the way.

Can I track my order?
Yes, absolutely! We provide tracking for all shipments. Once your order ships, we will send you an email containing your tracking number. Please note that it may take 24–48 hours for tracking information to become available, so don’t worry if the status doesn’t update immediately. We make sure you can monitor your order’s progress all the way to your doorstep.

2. Payments & Taxes

What payment methods do you accept?
We make shopping with us as convenient as possible by accepting a wide variety of payment methods. You can choose from major credit cards like Visa, Mastercard, American Express, and Discover, or you can pay via PayPal for added convenience. We aim to offer multiple secure payment options to suit your preferences.

Will I be charged sales tax?
At Bestlilly, we do not collect sales tax on your purchase. This means that the price you see listed on the website, plus the $6.99 flat shipping fee, is the total amount you’ll be paying for your order. You won’t have to worry about any additional charges when you check out.

3. Returns & Refunds

What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day return window for all new and unworn items. This means you can return your shoes for any reason, whether it’s due to a change of mind, a sizing issue, or anything else. We believe in hassle-free returns to ensure you have a great shopping experience with us.

Are there any fees for returns?
No, we offer FREE returns for all customers. There are no hidden fees, no restocking charges, and no additional costs when returning items. Plus, we include a prepaid return label inside your package, so the return shipping is completely covered by us. You won’t have to pay a penny for returns!

How do I return an item?
Returning an item is simple! Just use the Prepaid Return Label provided in your original package. Carefully pack the shoes in their original box, attach the return label, and drop the package off at any USPS location. We want to make the return process as easy as possible for you.

How long will it take to process my refund?
Once we receive your return, our team will inspect the item to ensure it meets our return policy. We will process your refund within 8 business days of receiving your return. The funds will then be credited back to your original payment method. Please keep in mind that your bank may take a few additional days to reflect the refund in your account.

Do you offer exchanges?
At this time, we do not offer exchanges. If you would like to receive a different size or style, we recommend returning the item for a refund and placing a new order for the item you want. This ensures that you get the exact product you want without delay.

4. Cancellations & Changes

Can I cancel or change my order?
You can request a cancellation or address change within 12 hours of placing your order. After this time frame, your order may have already been processed or shipped, and we won’t be able to make any changes. To avoid this, we recommend acting quickly if you need to update your order details.

What if I provided the wrong address?
If the 12-hour window has passed, we cannot change your shipping address. In that case, we recommend monitoring your tracking information and contacting the carrier directly once the package is in transit. Most carriers can reroute packages or hold them at a local facility if necessary.

5. Contact Information

How can I reach customer support?
We’re here to help you from Monday to Saturday, and we’re committed to providing excellent customer service. If you have any questions, concerns, or need assistance, please reach out to us.

Email:  support@bestlilly.com
Address: 7587 Trotwood Ln, Victor, NY 14564, United States
Support Hours: Monday – Saturday: 8:00 AM – 7:00 PM (EST)