Ordering & Payment

How do I place an order?

Simply browse our collection, select the item and size you want, and click “Add to Cart.” When you’re ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You’ll receive a confirmation email immediately after your purchase is complete.

What payment methods do you accept?

We accept all major payment methods, including:

• Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Shop Pay
• Apple Pay & Google Pay

Is it safe to enter my payment information on your website?

Yes. Our website uses SSL (Secure Socket Layer) encryption to protect all data transmitted during checkout. We do not store your full card details on our servers. All transactions are processed through trusted, PCI-compliant payment processors.

Will I receive a confirmation after placing my order?

Yes. Once your order is successfully placed, you will receive an order confirmation email with your order number and details. If you do not receive this email within a few minutes, please check your spam folder or contact us at support@bestlilly.com.

Can I apply a discount code to my order?

Yes. If you have a valid discount or promo code, you can enter it at checkout in the designated field. Only one discount code can be applied per order. Codes cannot be applied to orders after they have been placed.

Shipping & Delivery

How much does shipping cost?

We charge a flat shipping rate of $6.99 on all orders within the United States, regardless of order size or weight.

How long will it take to receive my order?

Orders are processed within 1–3 business days. After dispatch, delivery typically takes 5–7 business days. Total estimated time from order to delivery is 6–10 business days.

Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or high-demand periods such as holidays.

Which carriers do you use?

We ship via USPS, UPS, and FedEx. The carrier used will depend on your location and availability at the time of dispatch. You will receive a tracking number once your order has shipped.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. If you haven’t received tracking information within 5 business days, please contact us at support@bestlilly.com.

I entered the wrong shipping address. What should I do?

Please contact us immediately at support@bestlilly.com with your order number and the correct address. We will do our best to update it if the order has not yet been dispatched. Once shipped, we are unable to redirect packages.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items that are unused, unworn, and in their original condition with all tags attached. To initiate a return, email us at support@bestlilly.com with your order number and reason for return.

How long does it take to receive my refund?

Once we receive and inspect your returned item, we will process your refund within 5–7 business days to your original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Is the shipping fee refunded?

The original $6.99 shipping fee is non-refundable, unless the return is due to a defective, damaged, or incorrect item sent by us. In those cases, we will cover the full return shipping cost and refund 100% of your payment.

Do you offer exchanges?

We do not offer direct exchanges at this time. If you would like a different size or style, please return your item for a refund and place a new order separately.

I received a damaged or wrong item. What do I do?

We sincerely apologize for the inconvenience. Please contact us within 7 days of delivery at support@bestlilly.com with your order number and photos of the item. We will arrange a free return and send you a replacement or full refund at no extra charge.

Products & Sizing

How do I find the right size?

Each product page includes a detailed size guide with measurements to help you choose the best fit. We recommend measuring yourself and comparing with our size chart before ordering. If you’re between sizes, we suggest sizing up for a more comfortable fit — especially for blazers.

Are the colors shown on the website accurate?

We do our best to display product colors as accurately as possible. However, colors may appear slightly different depending on your screen settings, lighting, and display calibration. Minor variations in color or texture are normal and do not constitute a defect.

How should I care for my blazer or necktie?

Care instructions vary by product and fabric. Please refer to the care label attached to each item for specific washing and maintenance guidance. In general, we recommend dry cleaning or gentle hand washing for blazers, and spot cleaning or dry cleaning for neckties to preserve their shape and finish.

An item I want is out of stock. Will it be restocked?

We regularly restock popular items. If a product is currently unavailable, you can reach out to us at support@bestlilly.com to ask about restock timelines. You can also check back on the product page for updates.

Do your blazers come with matching trousers or accessories?

Our blazers are sold as individual pieces unless specifically noted as part of a set on the product page. We also carry a curated selection of neckties that are designed to complement our blazers. Check the product page for pairing suggestions and styling tips.

Orders & Account

Can I cancel or change my order after placing it?

You may request a cancellation or change within 24 hours of placing your order, provided it has not yet been processed or shipped. Contact us immediately at support@bestlilly.com with your order number. Once dispatched, orders cannot be cancelled or modified.

Do I need an account to place an order?

No, you can check out as a guest without creating an account. However, creating an account allows you to track your orders, save your shipping details, and access your order history more conveniently.

I haven’t received my order confirmation email. What should I do?

Please check your spam or junk folder first. If you still cannot find it, contact us at support@bestlilly.com with the email address used at checkout and we’ll resend your confirmation right away.